At Bora Bora, we value your trust and strive to provide a smooth and transparent shopping experience. Our products go through a thorough quality check before dispatch, but if something goes wrong, we're here to help.

RETURNS & EXCHANGES

We accept returns or exchanges only in the following cases:

• You received a damaged, defective, or incorrect product.
• The issue is reported to us within 48 hours of delivery.
• You provide an unboxing video from start to end without any cuts or edits.
• The product is unused, in original condition, and with original packaging and tags.
• Goods once sold cannot be returned or exchanged without valid reason.

We do not accept returns or exchanges for:

• Change of mind.
• Used or worn products.
• Sale items or gift cards.
• Personalized or custom-made items.

To initiate a return or exchange, email us at infoboraboraa@gmail.com or WhatsApp us on +918320073423 with:

• Your order number
• Unboxing video
• Clear photos of the product
• A brief description of the issue

REFUNDS

Refunds are issued only:

• If the product received is damaged or defective, and return eligibility is met.
• In case of unavailability of a replacement for the damaged item.

Once the returned product is received and inspected:

• If approved, we will process a refund to your original payment method.
• Please note, it can take 5–7 working days for the amount to reflect, depending on your bank or credit card provider.

Note: If no unboxing video is provided, full refund will not be guaranteed. However, we may consider partial compensation or exchange on a case-by-case basis.

CANCELLATION POLICY

• Orders cannot be cancelled once placed.
• In rare cases, if an item fails our quality check before dispatch, we may cancel it and issue a full refund or offer a replacement option.

For urgent concerns, contact us within 6 hours of placing your order.